Refund Policy

At E2MARS, we strive to provide the best ride-hailing experience. This Refund Policy explains the conditions under which refunds may be issued.

Refund Eligibility

• Refunds are considered for cancelled rides or incorrect charges.
• Requests must be submitted within 24 hours of the ride.
• Refunds will be processed to the original payment method.

Non-Refundable Situations

• Service delays due to traffic or weather conditions
• Customer no-shows or change of mind

Contact

For refund requests or questions, email info@e2mars.com.